Privacy Policy

Last updated: 1 April 2025

Contents

Atom Care Limited (Company Number 14887773) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website and services.

1. Information We Collect

We collect personal information that you provide voluntarily when you:

  • Submit enquiries or request a demo via our website forms
  • Contact us by phone, email, or post
  • Sign up as a contractor or service provider
  • Enter into a service agreement with us

This information may include your name, email address, phone number, company name, job title, portfolio size, and any other details you choose to share.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide information about our services
  • To deliver and manage the services you have requested
  • To communicate with you about your account or service agreements
  • To send relevant updates, industry insights, and marketing communications (with your consent where required)
  • To improve our website, platform, and service offerings
  • To comply with our legal and regulatory obligations

We process your personal data under the following lawful bases as defined by the UK GDPR:

  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing communications).
  • Contractual necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
  • Legitimate interests: Where processing is necessary for our legitimate interests, provided your rights do not override those interests.
  • Legal obligation: Where we need to comply with a legal or regulatory obligation.

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

  • Trusted service providers who assist us in operating our business (e.g., IT hosting, data analytics, CRM platforms)
  • Professional advisers including solicitors, accountants, and insurers
  • Law enforcement or regulatory bodies where required by law

All third-party service providers are contractually obliged to process your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, this means we retain enquiry data for up to 24 months and contract-related data for the duration of the agreement plus six years.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security audits.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request restriction of how we use your data
  • Right to data portability: Request transfer of your data to another organisation
  • Right to object: Object to processing based on legitimate interests or direct marketing
  • Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use and your choices, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings at any time.

9. International Transfers

Your personal data is primarily processed within the UK and the European Economic Area (EEA). Where we transfer data to third parties outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK Government.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk.