Professional concierge solutions that enhance the resident experience, improve building security, and add tangible value to your property. From package management to front-of-house reception, our trained teams become the face of your building.
Delivering measurable results for buildings across the UK.
With extensive experience in block management concierge, we understand the complexities of the role inside out. Our team conducts comprehensive site surveys to design fully customisable concierge services tailored to each building's unique requirements. We also offer seamless TUPE transfers for existing on-site staff, enhancing their efficiency through digital transformation and integrating all services into our unified platform.
Speak to our team today to discuss your concierge requirements
A complete suite of professional concierge solutions designed to streamline operations and elevate the resident experience.
Secure package reception, digital logging, and instant resident notifications via the Atom Care platform. Our team tracks every delivery from arrival to collection, reducing lost parcels and reception desk congestion.
Digital booking system for communal facilities, meeting rooms, event spaces, and gyms. Residents can check availability, reserve slots, and receive reminders — all through a single integrated interface.
Pre-authorised visitor access with digital check-in, host notifications, and automatic log maintenance. Contractors and guests receive secure temporary codes, streamlining access while maintaining security.
Seamless coordination of dry cleaning pickup and delivery through trusted local partners. Residents drop items at the desk and receive notifications when their laundry is ready for collection.
Secure key holding and access management for residents, cleaners, contractors, and emergency services. Our digital key log maintains a full audit trail of every key movement and collection.
Professional front-of-house concierge service handling resident enquiries, contractor check-in, amenity support, and general assistance. Our staff are trained to deliver warm, efficient service that sets the tone for your building.
Our highly trained concierge teams provide far more than reception services. They become an extension of your management team, ensuring your property operates efficiently, safely, and professionally.
Beyond exceptional customer service, our concierge professionals receive customised training specific to your property's operational requirements. Every team member is trained in GDPR compliance along with all essential operational procedures, ensuring they are fully prepared to support your building from day one.
Safety is at the core of everything we do. Our concierge staff are trained according to your site's unique fire strategy and can assist with:
Our concierge team can carry out daily or scheduled patrols based on your property's needs, including:
Our on-site concierge team works closely with your property management team to ensure day-to-day operations run smoothly. With dedicated operational platforms and well-trained staff, we provide reliable administrative and operational support whenever needed.
Our concierge professionals help oversee and manage shared building facilities, including:
Secure handling of parcels and keys is an essential part of our concierge service. Our team is trained to:
We efficiently manage on-site contractors and suppliers, ensuring all work is properly authorised and recorded. Services include:
Our concierge staff help maintain a safe and well-managed environment by professionally enforcing building policies and community guidelines while working closely with the management team.
We actively monitor day-to-day health and safety requirements across your property, helping management teams maintain a safe environment for residents, visitors, and contractors.
Continuous professional development ensures our concierge staff remain up to date with the latest industry standards. Annual training includes:
Common questions about our concierge services and engagement models.
Under the Direct Employment model we recruit, employ, and manage all concierge staff directly — handling payroll, training, and cover. This is billed at an hourly rate. Under the Partnership model, staff are employed by the resident management company, which can reduce VAT liabilities, and we charge 13% of the total payroll for management and training services.
We conduct a comprehensive site survey before any deployment and create a bespoke training plan covering your building's fire strategy, access systems, resident communication preferences, and any unique operational requirements. All staff also receive GDPR, health & safety, and first aid training.
Yes. We have extensive experience with TUPE transfers for existing on-site teams. We handle the full legal process, conduct skills assessments, and then upskill staff through our digital platform and training programmes to bring them up to our service standards.
Our teams use the Atom Care platform for digital patrol reports, incident logging, package tracking, key management audits, and compliance recording. Everything is digitised, time-stamped, and accessible through secure dashboards for property managers.
Speak to our concierge team about flexible solutions for your building.